Royal Caribbean

Boulevard Kukulcan Km 17
Lote 50 Zona Hotelera
Cancun 77500
Mexico

Description: 207 rooms

"Excellent Week at The Royal Caribbean"
We recently returned from Thanksgiving week at the Royal Caribbean. It was an excellent week. The positives: 2 Bedroom Unit, very clean, good quality items, full deck overlooking the ocean and pools; the pools were heated, clean, and plentiful; the staff was very friendly and helpful; the pizza from the restaurant was very good as well. The only negatives were the trees in front of the resort were damaged and missing most of their green, the beach wasn't like it used to be, but there was plenty of sand for walking, volleyball, laying in the sun, etc... We had stayed at the Royal Sands last year, and this was our first time at the Caribbean, we think we will probably head back to the Caribbean when we return. Most of the damage from the hurricane was already fixed and other than landscaping issues, the resort seems to be in excellent condition.

"Royal to the Shelter and back again"
Here it is the good and the bad. Arrived in cancun on Oct 15 at around 5Pm. We had left LAX @ 9AM paying two fares and using two $50.00 companion tickets earned with B of A’s Alaska Airlines Visa. Thomas Moore travel met the four of us at the airport, transported via van to the Royal Caribbean for $10.00 each. I had rented a two-bed/ bath villa from a private owner, for week 41 thru Red week for $900.00. Check-in was a breeze. We were in the D building, 8th floor overlooking the pool and facing the ocean. Lovely views and a great balcony with patio furniture. Villa was large and in great condition. Furniture was comfy and clean, stocked with all the regular toaster, blender etc. We unpacked, swam and spent a wonderful first night. Cancun or Hawaii, I said to the kids, “CANCUN they yelled. On Sunday we rented a car at the hotel and drove to the downtown Market place circle for lunch, tacos and drinks and then supplies at Walmart. Loaded up on fresh tortillas, roasted meats, beans and rice, fruits, water and juice (and kids stuff). Prices are the same as any US store. The weather was hot with some little wet flurries, just like any tropical area. Lounged on Monday went to dinner using the Brants two for one. We rode a bus to Rainforest café. The food was awful, service poor ..went for the kids, 11 year old had a 6 hour episode of Montezuma’s revenge, ordered steak, but who knows ? Tuesday, we were at the lobby at 0800AM and met by a wonderful taxi/van driver who drove the four of us to Puerto Morales for a 16 mile ATV-Snorkel-Cenote-Underground Cave-Mayan Village Shopping trip. Booked thru Brants (See forum) total cost $380.00. Arriving an hour later at a beach side budget hotel (del san jose) with restaurant, we were offered seats, coffee and breakfast. We were unaware that a restaurant was the drop off point and had already eaten. The food looked wonderful, was reasonable around $4-6 a plate. I peaked in the hotel and rooms were clean, quaint and priced at $32.00 a night with a refrigerator and microwave. The pool was small but clean and situated on a nice beach, maybe next time. Anyways, we sat there for over an hour before someone arrived from the tour.. Ahhh mexico time I reminded my husband. It seems the ATV’s were missing keys or something and so we went snorkeling first. Our guide apologized over and over. It was all good. A small clean sturdy 24 ft boat with an outboard and shade cover picked up and off we went to the reef. The water was a bit choppy but visibility was good. We snorkeled for one and half hours. Then back to the beach and more waiting for the keys to the ATV‘s. We sat in the sun and smiled, it was fine. Another hour later, our guide returned in a private car and waved us into the car. I was uncomfortable with the private car deal but kept smiling. He drove us about 30 minutes into the densely thicketed bush along a dirt road. Upon arriving, there was only two ATV‘s. We had rented three ATV’s and planned to ride the 11 year old behind her DAD. After 30-45 minutes waiting.. Two more ATV’s arrived. Our guide took one and we had to double up on two. Once seated, the ATV ran well and the trails were great fun. Our first stop was to a very small underground cave with lights and cold water to swim in. A couple other tours were there and we visited, staying about 30-45 minutes. We then jumped on the ATV’s an rode a short way to a large cenote with zip line. It was a blast and the water felt so good. Several other tours joined us there. We were there about 45minutes, could have stayed all day. We then headed out on the ATV’s. … back to the private car and return to the waiting taxi. It was still a great time, but there wasn’t a 16 mile ride, one less ATV than we paid for and no shopping trip. I’m faithful Brant will take care us. By Weds, Oct 19 it was with great certainty that Hurricane Wilma was on her way. I called Alaska airlines and changed our flight to the soonest one available, Thursday At 5PM. So on Weds, squeezing fun out of what was left, We rented jet skis and rode around the lagoon, and later in the eve window-shopped at the mall across from the Sheraton. We talked with a man staying at Ritz Carlton, who told us the Ritz had sent a letter on Wed morning to each guest about the hurricane situation and what may happen. Thursday came with more worries, and by 3:00 pm the airport was closed by the government. The Royal Caribbean never made a direct announcement that I heard (or Talked to someone that heard),no letter,rumors started and circulated, front desk people tried to give answers. At about 9:30 PM a neighbor knocked at our door, telling us HE got a phone call to get one blanket & pillow, change of clothes and meet in the lobby for evacuation. We knocked on the next neighbors door, and so on. Prior to leaving the villa, I filled up every pan, pot, sink, glass full with water. We took our passports, Motrin, dry food, water in a back pack. Three large buses were waiting at the lobby drive up. We were only told that we are going, “a safe government sanctioned place.” The buses took us downtown and got lost twice. Hotel employee Fernado Chan (like Jackie, he said with a karate pose) accompanied us on the bus. He said we were going to his house! We finally turned into a primary school “Cieclo” located in a typical downtown neighborhood. We unloaded and made our way to one of the little classrooms with wood shutters (wood shutters- I thought I‘m goin DIE). There were windows above the shutters and a piece of glass was missing from front to back. 16 of us met up in 6a. We quickly formed a tribe, no whining or complainants, Shared the candles, played cards and started our periods together, (mother nature is cruel.) Placed our blankets on the cold tile floor and tried to sleep. The next four days are kinda a blur, but those dam wood shutters held tight like a ship in water. The winds roared and howled, torrential rain poured thru the foundation at the first deepening of night. The guys took turns sweeping it right back out, often commenting; if I only had.. Something ..back home in their garage. Plastic bags containing water, canned tuna, crackers, candies, spam etc were awarded to the shelter guests. A lovely BBQ occurred the last day featuring toasty spam. A posse went out during daylight hours and found diapers and milk for the babies. Local children offered us other tasty tidbits probably from ill gotten gains. The three bathrooms were cleaned with bleach and water, flushed with buckets of rain water by local folks, and a woman offered us dry clothes that smelled so fresh (what is the launder soap they use?) I was touched and filled with gratitude. A large donation was collected for the five employees who weathered the storm with us, and they in turn gave it all to the two families staying in the shelter, who’s houses blew away. On the fourth day a RC bus arrived to collect us and back to the hotel we went. The villa had a broken slider and mold growing on walls, but the bed that was hard four days ago was soft as a baby’s butt! Unbelievably, the housekeep arrived, miss Lucia, I gave her ten bucks, a hug and tided up the villa myself. The RC handled the storm well, the inside ceiling of the lobby was gone, windows broken, the timeshare room and store, a stinky mess, eves gone, the pool green,. There was about three feet of beach and some waves flowed right under the beach front building villas. When a line formed you just got in it. Food was a hit and miss, two feedings, twice a day. Eggs with French frys, a fish tail with chunks of lobster, pieces of fruit. The portions were small and most people gracious. A small generator was available the second day to charge cell phones. By weds we were ready to make a break for it. A taxi for 13 dollars was negotiated by the door man to the La Salle University. Thousands of people lined the street, vendors were selling “I survived Wilma t-shirts“, not yet I thought...The mood was grim. Immediately exiting the cab we spotted an Alaska airlines rep calling her flock to her. I helped her carry the ticketing machine and would have carried her also. Travel/ Charter agents swooped in and some serious negotiating was going on. Lists of people were passed around. An American Embassy rep, Judith said a few words to the group and everyone disappeared but the Alaska Reps and her sheep. A voucher to Aero-mexico and on to mexico city was soon ours. I asked where were the planes for Alaska? not coming she said, but Aero-mex will land on dirt. Like a scavenger hunt we had to trade the voucher for a boarding pass at areo-mex office. Leavin the area we headed for the taxi’s. $100.00 they said, shove it said I walking away. Farther from the crowd was a true taxi man with his windows broken and seats damp he offered $8.00 for the fare. We gave him blessings for his family, $20.00 and a gallon of water. At aero-mex, the staff were dressed in suits and ties, offered umbrellas to shade us from the heat and handed four boarding passes for the 5pm to Mexico City!! There was no ugliness in this line, Americans on their best behavior. We sat under a tree for three hours waiting for the bus. Upon entering the bus we passed two bottles of water to the man assisting us into the bus, don’t forget us, he whispered.. Never … the drinks poured large and free on aero-mex. Alaska met us in Mexico City with a voucher for the a hotel and dinner. On Oct 28, 9:30 am we arrived in LAX. Its been a week now, and we are nursing bronchitis and intermittent Montezuma’s revenge. Bless the good folks of cancun and I’ll be going back.

"5 star resort"
We have owned a week at this resort for the last 12 years and it's absolutely the most perfect resort ever. Over the years we have taken numerous friends and family members to vacation with us. Due to the superb service and lavishiness of the resort most have bought a timeshare at the resort also. We own 4 timeshare weeks and this is the best of them all. We traded into the resort years ago and fell in love with the place and bought. This resort is 5 star in every sense of the world. It just doesn't get any better than belonging to this chain of timeshares.