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Ritz-Carlton Cancun
Retorno del Rey 36
Zona Hotelera, Quintana Roo
Cancun 77500
Mexico
Description: 369 rooms
Property Amenities
The 511-square-meter (5,500-square-ft) Kayantá Spa, offering ingredients such as avocado, vanilla, papaya, and coffee inspired by pre-Columbia rituals, includes a couple's room and offers massage techniques from around the world, therapeutic baths, body wraps and scrubs, Vichy showers, facials, hair and nail care, and waxing. Treatments include Lol-Ha, the traditional Mayan flower bath for brides; Zac-Xib, a warrior ritual involving a body scrub and essential oils bath for men; and the Sacred Warm Stone Massage.
Treatments are offered in air-conditioned rooms, in a thatched-roof pavilion overlooking the beach, and on private open-air terraces. Women's and men's sections offer private, open-air, eight-person spa tubs sided by plunge pools; saunas; steam rooms; Swiss showers; open-air showers; and relaxation lounges.
A complimentary fitness center contains weight machines, cardio machines, and free weights. An exercise studio offers complimentary aerobics classes such as Pilates, yoga, pool Pilates, and kickboxing for surcharges.
A kids' club (ages 4-12) provides supervised activities (surcharges) in an air-conditioned clubhouse. A full-service business center rents cellular telephones and includes private rooms containing Internet-connected computers (surcharges). Wireless Internet access is available throughout the resort (surcharge). Shoppers can browse boutiques, an art gallery, and a jewelry store. The hotel purifies its water.
Swimming pool - outdoor
Poolside bar
Swimming pool - children's
Spa tub
Full-service health spa
Steam room
Sauna
Concierge desk
Complimentary newspapers in lobby
Fitness equipment
Restaurant(s) in hotel
Bar/lounge
Room service (24 hours)
Parking (free)
Parking (valet)
Conference room(s)
Event catering
Banquet facilities |
Business center
Meeting rooms (small groups)
Ballroom(s)
Internet access - wireless
Internet access in public areas - high speed
Audio-visual equipment
Cell phone/mobile rental
Business services
Computer rental
Internet access in public areas - surcharge
Safe-deposit box - front desk
Number of rooms: 365
Express check- in
Porter/bellhop
Express check-out
Doorman/doorwoman
Security guard
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24-hour front desk
Multilingual staff
Number of floors: 9
Hair salon
Gift shops or newsstand
Shopping on site
Currency exchange
Tour assistance
Medical assistance available
Beauty services
Dry cleaning service
Shoe shine
Air-conditioned public areas
Elevator/lift
Wedding services
Supervised child care/activities |
Rooms
The hotel offers 365 guestrooms and suites in a tan, E-shaped, Spanish-colonial building with tile roofs and wrought-iron railings. Rooms contain high ceilings, pale-pink walls with pearl-green wood trim, green floral carpets, light-colored furniture, and blue-tone fabrics, with Frette Italian linens on beds. Furnishings include upholstered reading chairs and desks. Black-and-white Italian-marble bathrooms feature large stall showers, separate tub/shower combinations, and twin-sink vanities. Terry-cloth bathrobes and slippers provide lounging comfort. CD players and video-game consoles offer entertainment.
Ritz Club-level rooms feature five food-and-beverage services daily in an exclusive concierge lounge, beginning with a full American buffet breakfast. Salads and sandwiches are offered at lunch. Afternoon tea includes pastries. Cocktails and appetizers are served evenings, with live music offered Wednesdays through Saturdays. In a separate top-floor ocean-view lounge is a martini bar (adults only). Chocolates and cordials end the day.
Room Amenities
Internet access - high speed
Internet access - wireless
Cable/satellite TV
Video-game console
Pay movies
CD player
Hypo-allergenic bedding available
Premium bedding
Climate control
Complimentary newspaper
Blackout drapes
Air conditioning
Internet access - surcharge
Multi-line phone |
Internet access - dial-up
Voice mail
Minibar
Wake-up calls
Housekeeping (daily)
Turndown service
Bathroom telephone
Bathrobes
Complimentary toiletries
Hair dryer
Makeup mirror
Massage - available in room
Sewing kit |
Slippers
Separate bathtub and shower
Bathroom scale
Child care (in room, surcharge)
Television
Iron/ironing board
In-room safe
Clock radio
Window opens
Rollaway beds
Cribs (infant beds) available
Smoking rooms
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Dining
The Club Grill Dinner restaurant employing local ingredients and emphasizing seafood and prime-grade meats. Choices such as roast lobster with leek brandade, chanterelle salad, and roast duck with chipotle and sweet potato purée. Live jazz nightly.
Fantino Opulent fine-dining dinner restaurant. Recessed ceilings painted with pastoral murals, wall recesses containing scroll paintings, pale-green linens, and ivory-colored chairs. Mediterranean cuisine. Piano music nightly.
El Café Mexicano Dining room and outside terrace. Buffet and à la carte breakfast. A la carte lunch. A la carte dinners plus Sunday night family-style barbecue buffet, Tuesday night Mexican buffet with live music, Friday night lobster-and-seafood buffet.
The Caribe Bar & Grill Casual pool-terrace spot overlooking beach. White-tile roof, blue umbrellas. Open mid-morning to early evening for light meals, snacks.
The Lobby Lounge Ocean views. Upholstered seating. Appetizers, cocktails, more than 120 tequilas, cigar-lounge section. Entertainment nightly.
On request, the hotel serves private candlelight dinners-for-two in guestrooms and on the beach.
Recreation
A terra-cotta-colored terrace overlooking the beach and extending the full length between the hotel's outer wings includes a two-level main pool floating like a freeform lagoon above the turquoise Caribbean Sea. A blossom-shape "quiet pool" isolated at one end of the terrace measures approximately 18-by-18 meters (60-by-60 ft). A spa tub accommodates 16 guests. Pool concierges make dining reservations and book outside tours. Pool captains hand out cold towels and complimentary fruit and water.
The hotel's beach frontage comprises 200 meters (219 yards) of Cancún's powdery white sand. Furnished with cushioned lounge chairs, beach rentals comprise wood-floor thatch-roof structures accommodating from 4-8 guests, thatched palapas, and two-person lounge chairs with fold-up shades.
An independent water sports center, AquaWorld, rents snorkeling gear and boogie boards. AquaWorld's main center is a marina located two km (1.25 miles) from the hotel on Nichupté Lagoon, where a myriad of watersports are available, including kayaking, sailing, and windsurfing. AquaWorld also books fishing trips and scuba diving and snorkeling excursions. Independent operators offer personal watercraft and parasailing at various points along the beach extending the length of Cancún Island.
The resort includes three lighted hardcourt tennis courts (surcharges). The 18-hole Hilton golf course is three km (1.75 miles) from the hotel, and the 18-hole Club de Golf Cancún is seven km (4.5 miles).
The recreational activities listed below are available either on site or near the resort; fees may apply.
Golf - miniature nearby
Snorkeling nearby
Swimming on site
Scuba diving nearby
Water skiing nearby
Aerobics on site
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Jet skiing nearby
Sailing nearby
Surfing/boogie boarding on site
Fishing nearby
Tennis on site
Golfing nearby
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Pilates classes/instruction on site
Yoga classes/instruction on site
Parasailing nearby
Windsurfing nearby
Playground on site
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Policies
In an attempt to provide the utmost in service, this hotel requests that guests submit the following information in the Special Requests box at the time of booking:
Estimated time of arrival in Cancun
All guest names
Ages of children
Bedding preference
Special occasions being celebrated
Repeat visitors
Extra person charges may apply depending on hotel policy.
Rollaways and cribs may be available and should be requested at the time of booking; fees may apply. Rollaway beds are not permitted in rooms with two double beds.
Photo identification and credit card or cash deposit are required upon check-in for incidental charges.
All special requests are subject to availability upon check-in.
Check-in time is 3 PM
Check-out time is Noon
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