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Ritz-Carlton Cancun Absolutely Fabulous

Absolutely Fabulous!!
I have been reading the reviews on the Cancun Ritz-Carlton for the past several months because my husband and I just got married there on October 8th! We stayed for 10 nights and thoroughly enjoyed every minute of it. The service was outstanding, the employees were a pleasure to deal with, and the hotel was in terrific shape. They finished fixing the roof that had fallen outside the Mexican Cafe while we were there.

First of all, the wedding coordinator (Gaby) did an outstanding job! I planned the entire event with Gaby via email and she exceeded our expectations. The wedding was beautiful! The food and the servers were outstanding. We don’t have any complaints.

We had several family members staying at the Cancun hotel with us. Our only complaint, which is really minor, would be the fact that two rooms for family were upgraded to Club level, another room upgraded to full oceanfront, and yet another was upgraded to a beautiful oceanfront suite. We were NOT upgraded and we paid the entire bill for the wedding!! These upgrades were done without being asked for, which was great for everybody else! To be fair, the Cancun hotel was completely booked for the weekend because of our wedding and two big conventions. Our families didn’t stay for nearly as long as we did and I understand the hotel would have lost money had they put us in a suite for 10 nights, but still…it’s our wedding/honeymoon. The manager did offer to move us on day 5, but at that point we really didn’t feel like packing up and relocating. Our room was still nice though. There were not signs of wear and tear, and we had a private, larger balcony.

The Cancun resort did not feel crowded at all because the conventions had their members in meetings, etc. all day. It worked out perfectly! Our last few days in Cancun however, vacationers started showing up and the pool/beach was definitely the most crowded it had been. One particular couple with the most obnoxious, self-entitled two children really disgusted us. They literally kept losing their kids and ran around trying to find them. They should leave the children at home next time and/or teach them some manners.

Food: We ate breakfast at the Cancun hotel every morning and had the pleasure of Moises being our server just about every day. He is a joy to speak with! We had a rehearsal dinner the night before the wedding at La Casa de las Margaritas in the La Isla shopping center and it was perfect. The food was very nice, terrific service, and it had the casual yet entertaining atmosphere we were hoping for. We ate at the Club Grille twice and Wow!! You must try it once. Food and service are outstanding. And yes, tell them if it’s a special occasion-they make it even more memorable!! We had dinner once at Gustino’s in the JW Marriott and it was nice, but not anything spectacular.

Spa: You must go to the spa!! We both had the “four hands massage” and were in heaven. Make sure to arrive early to enjoy the other amenities. The shower is amazing!! You just have to see for yourselves!

Obviously, we were very pleased with everything and will be returning. It is a bit more pricey than other places, but you pay for service at the Ritz and great service is what you receive. The entire staff was very excited for us and told us we were “famous” at the hotel because everybody knew about the wedding! Who doesn’t like to hear that?!! We have stayed at Le Meridian in the past and it’s okay, but not anywhere close to the Ritz. We did walk around the JW and while it’s a nice hotel, the pool area is lacking a bit in our opinion. It felt small and uninviting-just our opinion.

Pay the extra for the Ritz and you won’t be disappointed!!

One last note about Cancun Valet: We used this van service for airport pickup for family, a day trip to Playa del Carmen, and another trip to Chichen Itza. While they provided accurate service, I was disappointed at their lack of working with us when we inquired about 4 cell phones to distribute to members of our party at other hotels. We gave Grey and Vic (the owners) a lot of business and felt as if they were being greedy about it. We didn’t rent phones.

Tags: Cancun Hotels

Written by info on March 14th, 2006 with comments disabled.
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